All Systems Operational

About This Site

Welcome to Fourth's home for critical incident alerts and status updates.

Please subscribe to your relevant component or multiple components as well as regions to follow incidents that could affect your business.

Uptime over the past 90 days. View historical uptime.
Hosted in US Operational
90 days ago
99.95 % uptime
Today
HotSchedules Web Application Operational
90 days ago
99.95 % uptime
Today
HotSchedules Mobile Application Operational
90 days ago
100.0 % uptime
Today
Platform & Single Sign-on Operational
90 days ago
99.9 % uptime
Today
HotSchedules Train (Schoox) Operational
90 days ago
100.0 % uptime
Today
Integration Data processing Operational
90 days ago
100.0 % uptime
Today
US HR and Payroll Operational
90 days ago
100.0 % uptime
Today
Analytics Operational
90 days ago
100.0 % uptime
Today
Macromatix Core Operational
90 days ago
100.0 % uptime
Today
Macromatix Mobile Operational
90 days ago
100.0 % uptime
Today
Inventory Operational
90 days ago
100.0 % uptime
Today
Labor Productivity ? Operational
90 days ago
100.0 % uptime
Today
Recipe & Menu Engineering Operational
90 days ago
100.0 % uptime
Today
Purchasing & Inventory (Adaco) Operational
90 days ago
100.0 % uptime
Today
Purchase to Pay (Tradesimple) Operational
90 days ago
100.0 % uptime
Today
Fuego Admin Tool ? Operational
90 days ago
99.77 % uptime
Today
Fuego App ? Operational
90 days ago
99.63 % uptime
Today
Peoplematter Operational
90 days ago
100.0 % uptime
Today
Hosted in EMEA Operational
90 days ago
99.9 % uptime
Today
Analytics Operational
90 days ago
99.95 % uptime
Today
Applicant Tracking System (ATS) Operational
90 days ago
100.0 % uptime
Today
Engage Operational
90 days ago
99.63 % uptime
Today
HR (UK) Operational
90 days ago
99.86 % uptime
Today
Scheduling (Labour Productivity) Operational
90 days ago
99.95 % uptime
Today
Payroll Operational
90 days ago
99.86 % uptime
Today
FnB (Stock Live) Operational
90 days ago
99.91 % uptime
Today
Inventory (Stock R9) Operational
90 days ago
99.93 % uptime
Today
Ordering (Marketplace) Operational
90 days ago
100.0 % uptime
Today
Purchase to Pay (Tradesimple) Operational
90 days ago
99.97 % uptime
Today
Purchasing and Inventory (Adaco) Operational
90 days ago
99.95 % uptime
Today
Recipes and Menus (StarChef) Operational
90 days ago
99.95 % uptime
Today
Fourth Platform & Single Sign On Operational
90 days ago
99.71 % uptime
Today
ESS Operational
90 days ago
100.0 % uptime
Today
Fourth App Operational
90 days ago
99.63 % uptime
Today
Team Hours 3rd Party Operational
90 days ago
100.0 % uptime
Today
Team Hours Standalone Operational
90 days ago
99.95 % uptime
Today
Eparts Operational
90 days ago
100.0 % uptime
Today
Communications Channels Operational
90 days ago
100.0 % uptime
Today
Phone System Operational
Help Centre & Chat Operational
90 days ago
100.0 % uptime
Today
Email Operational
Hosted in APAC Operational
90 days ago
100.0 % uptime
Today
Inventory Operational
90 days ago
100.0 % uptime
Today
Purchasing & Inventory (Adaco) Operational
90 days ago
100.0 % uptime
Today
Recipe & Menu Engineering (Starchef) Operational
90 days ago
100.0 % uptime
Today
Labour Productivity Operational
90 days ago
100.0 % uptime
Today
Macromatix Core ? Operational
90 days ago
100.0 % uptime
Today
Macromatix Mobile ? Operational
90 days ago
100.0 % uptime
Today
Analytics Operational
90 days ago
100.0 % uptime
Today
Mobile Apps Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
Inventory System Maintenance (EMEA) Oct 9, 2024 06:00-08:00 UTC
The next scheduled Inventory system maintenance release will take place as per the timings below. This release will include new features and enhancements.

Impact: No prolonged downtime is expected. Session interruptions may be experienced during the deployment window and users will need to log back in.

If you have any queries please do not hesitate to contact help.fourth.com
Posted on Sep 24, 2024 - 10:58 UTC
Inventory System Maintenance (APAC) Oct 9, 2024 12:30-14:30 UTC
The next scheduled Inventory system maintenance release will take place as per the timings below. This release will include new features and enhancements.

Impact: No prolonged downtime is expected. Session interruptions may be experienced during the deployment window and users will need to log back in.

If you have any queries please do not hesitate to contact help.fourth.com
Posted on Sep 24, 2024 - 10:59 UTC
Purchasing & Inventory System Maintenance (US) Oct 10, 2024 06:00-10:00 UTC
The next scheduled Purchasing & Inventory system maintenance release will take place as per the timings below. This release will include new features and enhancements.

Impact: The Purchasing & Inventory system will be unavailable to all users during this period

Portals impacted: us1.p2p.na1.fourth.com, us2.p2p.na1.fourth.com, us3.p2p.na1.fourth.com, us4.p2p.na1.fourth.com, us5.p2p.na1.fourth.com

If you have any queries please do not hesitate to contact help.fourth.com
Posted on Sep 24, 2024 - 11:35 UTC
Recipe Menu Engineering System Maintenance (US) Oct 15, 2024 05:30-07:30 UTC
The next scheduled Recipe Menu Engineering system maintenance release will take place as per the timings below. This release will include new features and enhancements.

Impact: No prolonged downtime is expected. Session interruptions may be experienced during the deployment window and users will need to log back in

If you have any queries please do not hesitate to contact help.fourth.com
Posted on Oct 03, 2024 - 08:46 UTC
UK HR & Payroll Platform Maintenance (EMEA) Oct 15, 2024 21:00-22:30 UTC
The monthly Fourth scheduled platform maintenance windows are intended to support the planning and execution of maintenance activities. These windows are not intended to replace any existing system maintenance windows, and nor do they in anyway preclude other such intrusive windows being required.

Impact: The HR & Payroll Module Platform will be unavailable to all users during this period.

If you have any queries please do not hesitate to contact help.fourth.com
Posted on Oct 01, 2024 - 12:10 UTC
Purchasing & Inventory Platform Maintenance (EMEA) Oct 16, 2024 00:00-01:30 UTC
The monthly Fourth scheduled platform maintenance windows are intended to support the planning and execution of maintenance activities. These windows are not intended to replace any existing system maintenance windows, and nor do they in anyway preclude other such intrusive windows being required.

Impact: The Purchasing & Inventory Platform will be unavailable to all users during this period.

If you have any queries please do not hesitate to contact help.fourth.com
Posted on Oct 01, 2024 - 12:12 UTC
Recipe Menu Engineering System Maintenance (EMEA) Oct 16, 2024 05:30-07:30 UTC
The next scheduled Recipe Menu Engineering system maintenance release will take place as per the timings below. This release will include new features and enhancements.

Impact: No prolonged downtime is expected. Session interruptions may be experienced during the deployment window and users will need to log back in

If you have any queries please do not hesitate to contact help.fourth.com
Posted on Oct 03, 2024 - 08:46 UTC
Purchasing & Inventory Platform Maintenance (US) Oct 16, 2024 07:00-08:30 UTC
The monthly Fourth scheduled platform maintenance windows are intended to support the planning and execution of maintenance activities. These windows are not intended to replace any existing system maintenance windows, and nor do they in anyway preclude other such intrusive windows being required.

Impact: The Purchasing & Inventory Platform will be unavailable to all users during this period.

If you have any queries please do not hesitate to contact help.fourth.com
Posted on Oct 01, 2024 - 12:12 UTC
Recipe Menu Engineering System Maintenance (APAC) Oct 16, 2024 13:30-15:30 UTC
The next scheduled Recipe Menu Engineering system maintenance release will take place as per the timings below. This release will include new features and enhancements.

Impact: No prolonged downtime is expected. Session interruptions may be experienced during the deployment window and users will need to log back in

If you have any queries please do not hesitate to contact help.fourth.com
Posted on Oct 03, 2024 - 08:46 UTC
Purchasing & Inventory Platform Maintenance (APAC) Oct 16, 2024 16:00-17:30 UTC
The monthly Fourth scheduled platform maintenance windows are intended to support the planning and execution of maintenance activities. These windows are not intended to replace any existing system maintenance windows, and nor do they in anyway preclude other such intrusive windows being required.

Impact: The Purchasing & Inventory Platform will be unavailable to all users during this period.

If you have any queries please do not hesitate to contact help.fourth.com
Posted on Oct 01, 2024 - 12:12 UTC
Inventory Platform Maintenance (EMEA) Oct 17, 2024 00:00-01:30 UTC
The monthly Fourth scheduled platform maintenance windows are intended to support the planning and execution of maintenance activities. These windows are not intended to replace any existing system maintenance windows, and nor do they in anyway preclude other such intrusive windows being required.

Impact:

- The Inventory Platform will be unavailable to all users during this period.

- Please ensure that all orders required to be placed during this time are completed before the start of the maintenance period.

If you have any queries please do not hesitate to contact help.fourth.com
Posted on Oct 01, 2024 - 12:14 UTC
Inventory Platform Maintenance (US) Oct 17, 2024 07:00-08:30 UTC
The monthly Fourth scheduled platform maintenance windows are intended to support the planning and execution of maintenance activities. These windows are not intended to replace any existing system maintenance windows, and nor do they in anyway preclude other such intrusive windows being required.

Impact:

- The Inventory Platform will be unavailable to all users during this period.

- Please ensure that all orders required to be placed during this time are completed before the start of the maintenance period.

If you have any queries please do not hesitate to contact help.fourth.com
Posted on Oct 01, 2024 - 12:14 UTC
Inventory Platform Maintenance (APAC) Oct 17, 2024 16:00-17:30 UTC
The monthly Fourth scheduled platform maintenance windows are intended to support the planning and execution of maintenance activities. These windows are not intended to replace any existing system maintenance windows, and nor do they in anyway preclude other such intrusive windows being required.

Impact:

- The Inventory Platform will be unavailable to all users during this period.

- Please ensure that all orders required to be placed during this time are completed before the start of the maintenance period.

If you have any queries please do not hesitate to contact help.fourth.com
Posted on Oct 01, 2024 - 12:15 UTC
Purchase to Pay Platform Maintenance (EMEA) Oct 22, 2024 00:00-01:30 UTC
The monthly Fourth scheduled platform maintenance windows are intended to support the planning and execution of maintenance activities. These windows are not intended to replace any existing system maintenance windows, and nor do they in anyway preclude other such intrusive windows being required.

Impact:

- The Purchase to Pay system will not be available to users during this time.

- Purchase to Pay FTP folders and AS2 will be unavailable and any messages will need to be resent after the maintenance window

- Customers sending orders and GRNs via R9 will not be able to create orders for suppliers in Purchase to Pay when the FTP is unavailable. These orders will need to be placed before the maintenance window.

- Suppliers sending documents directly to the Purchase to Pay FTP during the maintenance will need to resent once the maintenance is complete

If you have any queries please do not hesitate to contact help.fourth.com
Posted on Oct 01, 2024 - 12:16 UTC
Purchase to Pay Platform Maintenance (US) Oct 22, 2024 07:00-08:30 UTC
The monthly Fourth scheduled platform maintenance windows are intended to support the planning and execution of maintenance activities. These windows are not intended to replace any existing system maintenance windows, and nor do they in anyway preclude other such intrusive windows being required.

Impact:

- The Purchase to Pay system will not be available to users during this time.

- Purchase to Pay FTP folders and AS2 will be unavailable and any messages will need to be resent after the maintenance window

- Customers sending orders and GRNs via R9 will not be able to create orders for suppliers in Purchase to Pay when the FTP is unavailable. These orders will need to be placed before the maintenance window.

- Suppliers sending documents directly to the Purchase to Pay FTP during the maintenance will need to resent once the maintenance is complete

If you have any queries please do not hesitate to contact help.fourth.com
Posted on Oct 01, 2024 - 12:16 UTC
Recipe Menu Engineering Platform Maintenance (EMEA) Oct 24, 2024 05:00-06:30 UTC
The monthly Fourth scheduled platform maintenance windows are intended to support the planning and execution of maintenance activities. These windows are not intended to replace any existing system maintenance windows, and nor do they in anyway preclude other such intrusive windows being required.

Impact: The Recipe & Menu Engineering module Platform will be unavailable to all users during this period.

If you have any queries please do not hesitate to contact help.fourth.com
Posted on Oct 01, 2024 - 12:18 UTC
Recipe Menu Engineering Platform Maintenance (US) Oct 24, 2024 07:00-08:30 UTC
The monthly Fourth scheduled platform maintenance windows are intended to support the planning and execution of maintenance activities. These windows are not intended to replace any existing system maintenance windows, and nor do they in anyway preclude other such intrusive windows being required.

Impact: The Recipe & Menu Engineering module Platform will be unavailable to all users during this period.

If you have any queries please do not hesitate to contact help.fourth.com
Posted on Oct 01, 2024 - 12:18 UTC
Recipe Menu Engineering Platform Maintenance (APAC) Oct 24, 2024 16:00-17:30 UTC
The monthly Fourth scheduled platform maintenance windows are intended to support the planning and execution of maintenance activities. These windows are not intended to replace any existing system maintenance windows, and nor do they in anyway preclude other such intrusive windows being required.

Impact: The Recipe & Menu Engineering module Platform will be unavailable to all users during this period.

If you have any queries please do not hesitate to contact help.fourth.com
Posted on Oct 01, 2024 - 12:18 UTC
Labour Productivity Platform Maintenance (EMEA) Oct 29, 2024 01:00-02:30 UTC
The monthly Fourth scheduled platform maintenance windows are intended to support the planning and execution of maintenance activities. These windows are not intended to replace any existing system maintenance windows, and nor do they in anyway preclude other such intrusive windows being required.

Impact:

- Users will not be able to access Labour Productivity module.

- The T&A API will not be in use. If T&A data is sent via FTP during the maintenance window, this will need to be reset once the maintenance has been completed.

- Submission of T&A data through Synel (for North American customers) may be unavailable during these maintenance windows. Submissions will automatically resumed post maintenance without any customer involvement.

- The HR, BI and Additional payments (tips) API will not be in use. Please do not send this data during the maintenance window.

- The FTP service for Sales imports will not be in use during the downtime window. Please ensure any sales import data is sent after the maintenance window.

- Scheduled automated BI export jobs that run during the maintenance window will be rescheduled to after window.

If you have any queries please do not hesitate to contact help.fourth.com
Posted on Oct 01, 2024 - 12:20 UTC
Labour Productivity Platform Maintenance (US) Oct 29, 2024 08:00-09:30 UTC
The monthly Fourth scheduled platform maintenance windows are intended to support the planning and execution of maintenance activities. These windows are not intended to replace any existing system maintenance windows, and nor do they in anyway preclude other such intrusive windows being required.

Impact:

- Users will not be able to access Labour Productivity module.

- The T&A API will not be in use. If T&A data is sent via FTP during the maintenance window, this will need to be reset once the maintenance has been completed.

- Submission of T&A data through Synel (for North American customers) may be unavailable during these maintenance windows. Submissions will automatically resumed post maintenance without any customer involvement.

- The HR, BI and Additional payments (tips) API will not be in use. Please do not send this data during the maintenance window.

- The FTP service for Sales imports will not be in use during the downtime window. Please ensure any sales import data is sent after the maintenance window.

- Scheduled automated BI export jobs that run during the maintenance window will be rescheduled to after window.

If you have any queries please do not hesitate to contact help.fourth.com
Posted on Oct 01, 2024 - 12:20 UTC
Labour Productivity Platform Maintenance (APAC) Oct 29, 2024 17:00-18:30 UTC
The monthly Fourth scheduled platform maintenance windows are intended to support the planning and execution of maintenance activities. These windows are not intended to replace any existing system maintenance windows, and nor do they in anyway preclude other such intrusive windows being required.

Impact:

- Users will not be able to access Labour Productivity module.

- The T&A API will not be in use. If T&A data is sent via FTP during the maintenance window, this will need to be reset once the maintenance has been completed.

- Submission of T&A data through Synel (for North American customers) may be unavailable during these maintenance windows. Submissions will automatically resumed post maintenance without any customer involvement.

- The HR, BI and Additional payments (tips) API will not be in use. Please do not send this data during the maintenance window.

- The FTP service for Sales imports will not be in use during the downtime window. Please ensure any sales import data is sent after the maintenance window.

- Scheduled automated BI export jobs that run during the maintenance window will be rescheduled to after window.

If you have any queries please do not hesitate to contact help.fourth.com
Posted on Oct 01, 2024 - 12:20 UTC
Employee Self Service (ESS) Platform Maintenance Oct 29, 2024 22:00-23:30 UTC
The monthly Fourth scheduled platform maintenance windows are intended to support the planning and execution of maintenance activities. These windows are not intended to replace any existing system maintenance windows, and nor do they in anyway preclude other such intrusive windows being required.

Impact: The ESS Platform will be unavailable to all users during this period.
Posted on Oct 01, 2024 - 12:23 UTC
FnB Platform Maintenance (EMEA) Oct 30, 2024 01:00-02:30 UTC
The monthly Fourth scheduled platform maintenance windows are intended to support the planning and execution of maintenance activities. These windows are not intended to replace any existing system maintenance windows, and nor do they in anyway preclude other such intrusive windows being required.

Impact:

- The FnB Platform will be unavailable to all users during this period.

- Please ensure that all orders required to be placed during this time are completed before the start of the maintenance period.

If you have any queries please do not hesitate to contact help.fourth.com
Posted on Oct 01, 2024 - 12:22 UTC
Past Incidents
Oct 8, 2024
Inventory System Maintenance (US)
Completed - The scheduled maintenance has been completed.
Oct 8, 10:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 8, 08:00 UTC
Scheduled - The next scheduled Inventory system maintenance release will take place as per the timings below. This release will include new features and enhancements.

Impact: No prolonged downtime is expected. Session interruptions may be experienced during the deployment window and users will need to log back in.

If you have any queries please do not hesitate to contact help.fourth.com
Sep 24, 10:58 UTC
Fourth Platform Maintenance (EMEA) - Removal of TLS 1.0 and 1.1 access from the Fourth API Gateway
Completed - The scheduled maintenance has been completed.
Oct 8, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 8, 09:00 UTC
Scheduled - As part of our continued commitment to our technology stack's scalability and security, Fourth will remove TLS 1.0 and 1.1 access from the Fourth API Gateway that underpins the EMEA Platform.

This change follows of from Fourth TLS depreciation that was communicated back in January 2024 via this Fourth Customer Community article:
Fourth will be updating its platform to require all connections to use TLS 1.2 or higher from 1 April 2024

Maintenance Date:
Tuesday 8th October, 2024

Impact:
From the date specified above, Fourth API’s will only negotiate TLS 1.2 and above. As a result, any calls to Fourth API’s attempting to negotiate TLS 1.1 and below will be rejected. The scope of this change will include access to Core Solutions and Mobile App via Fourth SSO.

If you have any queries regarding this scheduled maintenance, please use the comments functionality on the Fourth Community page Here.
Sep 23, 09:00 UTC
Oct 7, 2024
Purchasing & Inventory System Maintenance (EMEA/APAC)
Completed - The scheduled maintenance has been completed.
Oct 7, 22:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 7, 20:00 UTC
Scheduled - The next scheduled Purchasing & Inventory system maintenance release will take place as per the timings below. This release will include new features and enhancements.

Impact: The Purchasing & Inventory system will be unavailable to all users during this period

EMEA Portals impacted: emea7.adaco.com, emea8.adaco.com, emea9.adaco.com, emea10.adaco.com, and emea12.adaco.com.

UAE Portals impacted: ae1.p2p.ae1.fourth.com, ae2.p2p.ae1.fourth.com

APAC Portals impacted: apac1.adaco.com

If you have any queries please do not hesitate to contact help.fourth.com
Sep 24, 11:35 UTC
P1 - Fuego - Issue creating EWA draws
Resolved - We are confident that our solution has resolved this incident.

This will conclude the updates to the status page regarding this outage however a formal Incident Report will be posted here with the next 5 business days.

We greatly apologise for this disruption.
Oct 7, 14:30 UTC
Monitoring - We have now implemented a solution and are currently monitoring for completeness.

The next update will be provided upon confirmation of resolution.

We apologise for this disruption to your service.
Oct 5, 00:54 UTC
Update - We have been able to identify the cause of this incident and are currently working towards finding an appropriate resolution.

We will continue to provide updates here every 30 minutes or less until full service has been restored.

Again we deeply apologise for this disruption.
Oct 5, 00:28 UTC
Identified - We have been able to identify the cause of this incident and are currently working towards finding an appropriate resolution.

We will continue to provide updates here every 30 minutes or less until full service has been restored.

Again we deeply apologise for this disruption.
Oct 4, 23:55 UTC
Update - We are continuing to investigate to determine the root cause of the issue.

Status and updates will continue here every 30 minutes until the incident has been resolved.

We apologise for this disruption to your service.
Oct 4, 23:29 UTC
Update - We are continuing to investigate to determine the root cause of the issue.

Status and updates will continue here every 30 minutes until the incident has been resolved.

We apologise for this disruption to your service.
Oct 4, 22:59 UTC
Update - We are continuing to investigate to determine the root cause of the issue.

Status and updates will continue here every 30 minutes until the incident has been resolved.

We apologise for this disruption to your service.
Oct 4, 22:15 UTC
Investigating - We are aware that a small subset of customers are currently experiencing issues with draws.

This incident is currently being investigated to determine the root cause of the issue.

Status and updates will continue here every 30 minutes until the incident has been resolved.

We apologise for this disruption to your service.
Oct 4, 21:48 UTC
Oct 6, 2024

No incidents reported.

Oct 5, 2024
Oct 4, 2024
Oct 3, 2024
P1 - Single Sign On (SSO) - Unable to access login page - Authentication Failed message
Resolved - We are confident that our solution has resolved this incident.

This will conclude the updates to the status page regarding this outage however a formal Incident Report will be posted here with the next 5 business days.

We greatly apologise for this disruption.
Oct 3, 10:03 UTC
Monitoring - We have now implemented a solution and are currently monitoring for completeness.

The next update will be provided upon confirmation of resolution.

We apologise for this disruption to your service.
Oct 2, 15:38 UTC
Investigating - We are aware of a critical incident that may be affecting some of our customers using Fourth Single Sign-On when attempting to login through a browser.

Our mobile app is currently unaffected.

This incident is currently being investigated to determine the root cause of the issue.

Status and updates will continue here every 30 minutes until the incident has been resolved.

We apologise for this disruption to your service.
Oct 2, 15:22 UTC
Oct 2, 2024
FnB Platform Maintenance (EMEA)
Completed - The scheduled maintenance has been completed.
Oct 2, 01:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 2, 00:00 UTC
Scheduled - The monthly Fourth scheduled platform maintenance windows are intended to support the planning and execution of maintenance activities. These windows are not intended to replace any existing system maintenance windows, and nor do they in anyway preclude other such intrusive windows being required.

Impact:

- The FnB Platform will be unavailable to all users during this period.

- Please ensure that all orders required to be placed during this time are completed before the start of the maintenance period.

If you have any queries please do not hesitate to contact help.fourth.com
Aug 8, 09:23 UTC
FnB Platform Maintenance (EMEA)
Completed - The scheduled maintenance has been completed.
Oct 2, 01:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 2, 00:00 UTC
Scheduled - The monthly Fourth scheduled platform maintenance windows are intended to support the planning and execution of maintenance activities. These windows are not intended to replace any existing system maintenance windows, and nor do they in anyway preclude other such intrusive windows being required.

Impact:

- The FnB Platform will be unavailable to all users during this period.

- Please ensure that all orders required to be placed during this time are completed before the start of the maintenance period.

If you have any queries please do not hesitate to contact help.fourth.com
Sep 5, 11:57 UTC
Oct 1, 2024
Employee Self Service (ESS) Platform Maintenance
Completed - The scheduled maintenance has been completed.
Oct 1, 22:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 1, 21:00 UTC
Scheduled - The monthly Fourth scheduled platform maintenance windows are intended to support the planning and execution of maintenance activities. These windows are not intended to replace any existing system maintenance windows, and nor do they in anyway preclude other such intrusive windows being required.

Impact: The ESS Platform will be unavailable to all users during this period.
Sep 5, 11:57 UTC
Employee Self Service (ESS) Platform Maintenance
Completed - The scheduled maintenance has been completed.
Oct 1, 22:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 1, 21:00 UTC
Scheduled - The monthly Fourth scheduled platform maintenance windows are intended to support the planning and execution of maintenance activities. These windows are not intended to replace any existing system maintenance windows, and nor do they in anyway preclude other such intrusive windows being required.

Impact: The ESS Platform will be unavailable to all users during this period.
Aug 8, 09:29 UTC
Labour Productivity Platform Maintenance (APAC)
Completed - The scheduled maintenance has been completed.
Oct 1, 17:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 1, 16:00 UTC
Scheduled - The monthly Fourth scheduled platform maintenance windows are intended to support the planning and execution of maintenance activities. These windows are not intended to replace any existing system maintenance windows, and nor do they in anyway preclude other such intrusive windows being required.

Impact:

- Users will not be able to access Labour Productivity module.

- The T&A API will not be in use. If T&A data is sent via FTP during the maintenance window, this will need to be reset once the maintenance has been completed.

- Submission of T&A data through Synel (for North American customers) may be unavailable during these maintenance windows. Submissions will automatically resumed post maintenance without any customer involvement.

- The HR, BI and Additional payments (tips) API will not be in use. Please do not send this data during the maintenance window.

- The FTP service for Sales imports will not be in use during the downtime window. Please ensure any sales import data is sent after the maintenance window.

- Scheduled automated BI export jobs that run during the maintenance window will be rescheduled to after window.

If you have any queries please do not hesitate to contact help.fourth.com
Aug 8, 09:19 UTC
Labour Productivity Platform Maintenance (APAC)
Completed - The scheduled maintenance has been completed.
Oct 1, 17:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 1, 16:01 UTC
Scheduled - The monthly Fourth scheduled platform maintenance windows are intended to support the planning and execution of maintenance activities. These windows are not intended to replace any existing system maintenance windows, and nor do they in anyway preclude other such intrusive windows being required.

Impact:

- Users will not be able to access Labour Productivity module.

- The T&A API will not be in use. If T&A data is sent via FTP during the maintenance window, this will need to be reset once the maintenance has been completed.

- Submission of T&A data through Synel (for North American customers) may be unavailable during these maintenance windows. Submissions will automatically resumed post maintenance without any customer involvement.

- The HR, BI and Additional payments (tips) API will not be in use. Please do not send this data during the maintenance window.

- The FTP service for Sales imports will not be in use during the downtime window. Please ensure any sales import data is sent after the maintenance window.

- Scheduled automated BI export jobs that run during the maintenance window will be rescheduled to after window.

If you have any queries please do not hesitate to contact help.fourth.com
Sep 5, 11:56 UTC
Labour Productivity Platform Maintenance (US)
Completed - The scheduled maintenance has been completed.
Oct 1, 08:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 1, 07:00 UTC
Scheduled - The monthly Fourth scheduled platform maintenance windows are intended to support the planning and execution of maintenance activities. These windows are not intended to replace any existing system maintenance windows, and nor do they in anyway preclude other such intrusive windows being required.

Impact:

- Users will not be able to access Labour Productivity module.

- The T&A API will not be in use. If T&A data is sent via FTP during the maintenance window, this will need to be reset once the maintenance has been completed.

- Submission of T&A data through Synel (for North American customers) may be unavailable during these maintenance windows. Submissions will automatically resumed post maintenance without any customer involvement.

- The HR, BI and Additional payments (tips) API will not be in use. Please do not send this data during the maintenance window.

- The FTP service for Sales imports will not be in use during the downtime window. Please ensure any sales import data is sent after the maintenance window.

- Scheduled automated BI export jobs that run during the maintenance window will be rescheduled to after window.

If you have any queries please do not hesitate to contact help.fourth.com
Sep 5, 11:56 UTC
Labour Productivity Platform Maintenance (US)
Completed - The scheduled maintenance has been completed.
Oct 1, 08:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 1, 07:01 UTC
Scheduled - The monthly Fourth scheduled platform maintenance windows are intended to support the planning and execution of maintenance activities. These windows are not intended to replace any existing system maintenance windows, and nor do they in anyway preclude other such intrusive windows being required.

Impact:

- Users will not be able to access Labour Productivity module.

- The T&A API will not be in use. If T&A data is sent via FTP during the maintenance window, this will need to be reset once the maintenance has been completed.

- Submission of T&A data through Synel (for North American customers) may be unavailable during these maintenance windows. Submissions will automatically resumed post maintenance without any customer involvement.

- The HR, BI and Additional payments (tips) API will not be in use. Please do not send this data during the maintenance window.

- The FTP service for Sales imports will not be in use during the downtime window. Please ensure any sales import data is sent after the maintenance window.

- Scheduled automated BI export jobs that run during the maintenance window will be rescheduled to after window.

If you have any queries please do not hesitate to contact help.fourth.com
Aug 8, 09:19 UTC
Labour Productivity Platform Maintenance (EMEA)
Completed - The scheduled maintenance has been completed.
Oct 1, 01:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 1, 00:00 UTC
Scheduled - The monthly Fourth scheduled platform maintenance windows are intended to support the planning and execution of maintenance activities. These windows are not intended to replace any existing system maintenance windows, and nor do they in anyway preclude other such intrusive windows being required.

Impact:

- Users will not be able to access Labour Productivity module.

- The T&A API will not be in use. If T&A data is sent via FTP during the maintenance window, this will need to be reset once the maintenance has been completed.

- Submission of T&A data through Synel (for North American customers) may be unavailable during these maintenance windows. Submissions will automatically resumed post maintenance without any customer involvement.

- The HR, BI and Additional payments (tips) API will not be in use. Please do not send this data during the maintenance window.

- The FTP service for Sales imports will not be in use during the downtime window. Please ensure any sales import data is sent after the maintenance window.

- Scheduled automated BI export jobs that run during the maintenance window will be rescheduled to after window.

If you have any queries please do not hesitate to contact help.fourth.com
Sep 5, 11:55 UTC
Labour Productivity Platform Maintenance (EMEA)
Completed - The scheduled maintenance has been completed.
Oct 1, 01:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 1, 00:01 UTC
Scheduled - The monthly Fourth scheduled platform maintenance windows are intended to support the planning and execution of maintenance activities. These windows are not intended to replace any existing system maintenance windows, and nor do they in anyway preclude other such intrusive windows being required.

Impact:

- Users will not be able to access Labour Productivity module.

- The T&A API will not be in use. If T&A data is sent via FTP during the maintenance window, this will need to be reset once the maintenance has been completed.

- Submission of T&A data through Synel (for North American customers) may be unavailable during these maintenance windows. Submissions will automatically resumed post maintenance without any customer involvement.

- The HR, BI and Additional payments (tips) API will not be in use. Please do not send this data during the maintenance window.

- The FTP service for Sales imports will not be in use during the downtime window. Please ensure any sales import data is sent after the maintenance window.

- Scheduled automated BI export jobs that run during the maintenance window will be rescheduled to after window.

If you have any queries please do not hesitate to contact help.fourth.com
Aug 8, 09:19 UTC
Sep 30, 2024

No incidents reported.

Sep 29, 2024

No incidents reported.

Sep 28, 2024
Fourth Analytics Platform Maintenance Notification
Completed - The scheduled maintenance has been completed.
Sep 28, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 28, 08:00 UTC
Scheduled - The Fourth scheduled platform maintenance windows are intended to support the planning and execution of internal and third-party maintenance activities.

Impact during maintenance (analytics.emea.fourth.com only):

• The Fourth Analytics system will be available to all users for the duration on the maintenance window.

• Any reports scheduled to be sent will be processed after the completion of the maintenance window.

• It is possible that you will encounter short intermittent failures of data uploads to Fourth Analytics while the maintenance is in progress.

If you have any queries please do not hesitate to contact help.fourth.com
Sep 13, 08:26 UTC
Sep 27, 2024

No incidents reported.

Sep 26, 2024
Recipe Menu Engineering Platform Maintenance (APAC)
Completed - The scheduled maintenance has been completed.
Sep 26, 17:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 26, 16:00 UTC
Scheduled - The monthly Fourth scheduled platform maintenance windows are intended to support the planning and execution of maintenance activities. These windows are not intended to replace any existing system maintenance windows, and nor do they in anyway preclude other such intrusive windows being required.

Impact: The Recipe & Menu Engineering module Platform will be unavailable to all users during this period.

If you have any queries please do not hesitate to contact help.fourth.com
Sep 5, 11:54 UTC
Recipe Menu Engineering Platform Maintenance (APAC)
Completed - The scheduled maintenance has been completed.
Sep 26, 17:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 26, 16:00 UTC
Scheduled - The monthly Fourth scheduled platform maintenance windows are intended to support the planning and execution of maintenance activities. These windows are not intended to replace any existing system maintenance windows, and nor do they in anyway preclude other such intrusive windows being required.

Impact: The Recipe & Menu Engineering module Platform will be unavailable to all users during this period.

If you have any queries please do not hesitate to contact help.fourth.com
Aug 8, 09:14 UTC
Recipe Menu Engineering Platform Maintenance (US)
Completed - The scheduled maintenance has been completed.
Sep 26, 08:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 26, 07:01 UTC
Scheduled - The monthly Fourth scheduled platform maintenance windows are intended to support the planning and execution of maintenance activities. These windows are not intended to replace any existing system maintenance windows, and nor do they in anyway preclude other such intrusive windows being required.

Impact: The Recipe & Menu Engineering module Platform will be unavailable to all users during this period.

If you have any queries please do not hesitate to contact help.fourth.com
Sep 5, 11:54 UTC
Recipe Menu Engineering Platform Maintenance (US)
Completed - The scheduled maintenance has been completed.
Sep 26, 08:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 26, 07:00 UTC
Scheduled - The monthly Fourth scheduled platform maintenance windows are intended to support the planning and execution of maintenance activities. These windows are not intended to replace any existing system maintenance windows, and nor do they in anyway preclude other such intrusive windows being required.

Impact: The Recipe & Menu Engineering module Platform will be unavailable to all users during this period.

If you have any queries please do not hesitate to contact help.fourth.com
Aug 8, 09:14 UTC
Recipe Menu Engineering Platform Maintenance (EMEA)
Completed - The scheduled maintenance has been completed.
Sep 26, 06:31 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 26, 05:00 UTC
Scheduled - The monthly Fourth scheduled platform maintenance windows are intended to support the planning and execution of maintenance activities. These windows are not intended to replace any existing system maintenance windows, and nor do they in anyway preclude other such intrusive windows being required.

Impact: The Recipe & Menu Engineering module Platform will be unavailable to all users during this period.

If you have any queries please do not hesitate to contact help.fourth.com
Sep 5, 11:54 UTC
Recipe Menu Engineering Platform Maintenance (EMEA)
Completed - The scheduled maintenance has been completed.
Sep 26, 06:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 26, 05:00 UTC
Scheduled - The monthly Fourth scheduled platform maintenance windows are intended to support the planning and execution of maintenance activities. These windows are not intended to replace any existing system maintenance windows, and nor do they in anyway preclude other such intrusive windows being required.

Impact: The Recipe & Menu Engineering module Platform will be unavailable to all users during this period.

If you have any queries please do not hesitate to contact help.fourth.com
Aug 8, 09:13 UTC
Sep 25, 2024

No incidents reported.

Sep 24, 2024
Purchase to Pay Platform Maintenance (US)
Completed - The scheduled maintenance has been completed.
Sep 24, 08:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 24, 07:00 UTC
Scheduled - The monthly Fourth scheduled platform maintenance windows are intended to support the planning and execution of maintenance activities. These windows are not intended to replace any existing system maintenance windows, and nor do they in anyway preclude other such intrusive windows being required.

Impact:

- The Purchase to Pay system will not be available to users during this time.

- Purchase to Pay FTP folders and AS2 will be unavailable and any messages will need to be resent after the maintenance window

- Customers sending orders and GRNs via R9 will not be able to create orders for suppliers in Purchase to Pay when the FTP is unavailable. These orders will need to be placed before the maintenance window.

- Suppliers sending documents directly to the Purchase to Pay FTP during the maintenance will need to resent once the maintenance is complete

If you have any queries please do not hesitate to contact help.fourth.com
Aug 8, 08:57 UTC
Purchase to Pay Platform Maintenance (US)
Completed - The scheduled maintenance has been completed.
Sep 24, 08:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 24, 07:01 UTC
Scheduled - The monthly Fourth scheduled platform maintenance windows are intended to support the planning and execution of maintenance activities. These windows are not intended to replace any existing system maintenance windows, and nor do they in anyway preclude other such intrusive windows being required.

Impact:

- The Purchase to Pay system will not be available to users during this time.

- Purchase to Pay FTP folders and AS2 will be unavailable and any messages will need to be resent after the maintenance window

- Customers sending orders and GRNs via R9 will not be able to create orders for suppliers in Purchase to Pay when the FTP is unavailable. These orders will need to be placed before the maintenance window.

- Suppliers sending documents directly to the Purchase to Pay FTP during the maintenance will need to resent once the maintenance is complete

If you have any queries please do not hesitate to contact help.fourth.com
Sep 5, 11:53 UTC
Purchase to Pay Platform Maintenance (EMEA)
Completed - The scheduled maintenance has been completed.
Sep 24, 01:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 24, 00:00 UTC
Scheduled - The monthly Fourth scheduled platform maintenance windows are intended to support the planning and execution of maintenance activities. These windows are not intended to replace any existing system maintenance windows, and nor do they in anyway preclude other such intrusive windows being required.

Impact:

- The Purchase to Pay system will not be available to users during this time.

- Purchase to Pay FTP folders and AS2 will be unavailable and any messages will need to be resent after the maintenance window

- Customers sending orders and GRNs via R9 will not be able to create orders for suppliers in Purchase to Pay when the FTP is unavailable. These orders will need to be placed before the maintenance window.

- Suppliers sending documents directly to the Purchase to Pay FTP during the maintenance will need to resent once the maintenance is complete

If you have any queries please do not hesitate to contact help.fourth.com
Aug 8, 08:56 UTC
Purchase to Pay Platform Maintenance (EMEA)
Completed - The scheduled maintenance has been completed.
Sep 24, 01:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 24, 00:00 UTC
Scheduled - The monthly Fourth scheduled platform maintenance windows are intended to support the planning and execution of maintenance activities. These windows are not intended to replace any existing system maintenance windows, and nor do they in anyway preclude other such intrusive windows being required.

Impact:

- The Purchase to Pay system will not be available to users during this time.

- Purchase to Pay FTP folders and AS2 will be unavailable and any messages will need to be resent after the maintenance window

- Customers sending orders and GRNs via R9 will not be able to create orders for suppliers in Purchase to Pay when the FTP is unavailable. These orders will need to be placed before the maintenance window.

- Suppliers sending documents directly to the Purchase to Pay FTP during the maintenance will need to resent once the maintenance is complete

If you have any queries please do not hesitate to contact help.fourth.com
Sep 5, 11:52 UTC
← Incident History Powered by Atlassian Statuspage